1. Introduction
Welcome to HireHub ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
By using HireHub, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
We collect several types of information for various purposes to provide and improve our service to you:
Personal Information:
- Account Information: Name, email address, phone number, profile picture
- User Type: Vendor or Customer designation
- Authentication Data: Firebase UID and login credentials
- Contact Details: Email address and mobile number for communication
Property and Booking Information:
- Property listings, images, descriptions, and pricing
- Booking dates, times, and transaction details
- Payment information (processed securely through third-party providers)
- User reviews and ratings
Technical Information:
- Device information (model, operating system, unique device identifiers)
- IP address and approximate location
- App usage statistics and crash reports
- Notification tokens for push notifications
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To create and manage your account, process bookings, and facilitate property rentals
- Communication: To send booking confirmations, updates, and customer support responses
- Improvement: To analyze usage patterns and enhance user experience
- Safety and Security: To verify accounts, prevent fraud, and ensure platform integrity
- Marketing: To send promotional offers (with your consent) and important updates
- Legal Compliance: To comply with applicable laws and regulations
4. Information Sharing and Disclosure
We may share your information in the following situations:
With Vendors/Customers:
- Vendors receive customer information (name, contact) for completed bookings
- Customers can view vendor profiles and property information
With Service Providers:
- Cloud Services: Firebase (authentication), Cloudinary (image storage)
- Payment Processors: Secure payment gateways for transactions
- Analytics: Google Analytics for usage insights (anonymized data)
- Notifications: Push notification services
Legal Requirements:
- To comply with legal obligations or court orders
- To protect our rights, property, or safety
- To investigate potential violations of our Terms of Service
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure server infrastructure with firewalls
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Regular data backups and disaster recovery procedures
While we strive to protect your information, no electronic transmission or storage method is 100% secure.
6. Data Retention
We retain your personal information only for as long as necessary:
- Active Accounts: Until you delete your account
- Inactive Accounts: 24 months of inactivity
- Booking Records: 7 years for tax and legal compliance
- Support Inquiries: 3 years after resolution
You may request deletion of your data by contacting us or using the account deletion feature in the app.
7. International Data Transfers
Your information may be transferred to — and maintained on — computers located outside of your country where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.
8. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate data
- Deletion: Request deletion of your personal data
- Objection: Object to certain processing activities
- Portability: Receive your data in a structured format
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us using the information below.
9. Cookies and Tracking
Our app may use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Understand how you use our services
- Improve performance and user experience
You can control cookies through your browser settings.
10. Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by:
- Posting the new Privacy Policy in the app
- Sending you an email notification
- Updating the "Last Updated" date
Continued use of our services after changes constitutes acceptance of the updated policy.